How do I book an appointment with a doctor ?

Appointments can be booked by phoning the surgery or in person. We operate a system called Personal Lists, which means each patient is allocated to a doctor within the practice at the time of their registration. We find that this helps us establish a close relationship withour patients and aids continuity of care. This is why the receptionist will ask the name of the patients usual doctor at the time of booking. However if you require an emergency appointment it may not always be possible to see your normal doctor.

Can I be seen at either surgery ?

Yes, we are fully computerised and appointments can be booked across sites, by phoning either surgery.

How do I book an appointment with a nurse?

Appointments can be booked at either surgery by phoning or in person. All our nurses are very experienced and highly qualified, but they have different special interests and levels of knowledge. Therefore the receptionists have been instructed to ask for what reason you are attending in order to give you the most appropriate appointment for your needs.

Do you hold special clinics for patient with chronic diseases ?

Yes. We have regular Asthma, COPD, Diabetes, Stroke and Heart Disease Clinics. Patient suffering from these conditions will be invited at regular intervals to attend such follow-up clinics. Appointments for these clinics are longer than usual appointments. If you are unable to attend for such an appointment please phone the surgery as soon as possible, so we can invite another patient to attend. Every year between October and November we hold special Flu Clinics for at risk patients.

How do I register with the Practice ?

If you live within the practice area, we will be happy to accept you onto our list. You will be asked to book an appointment with one of our practice nurses to complete the registration process. The nurse will take this opportunity to provide you with a short check up and explain the workings of our surgery.

How do I order a repeat prescription ?

Repeat prescriptions can be obtained by bringing or posting your repeat prescription slip to the surgery. You can then collect your repeat prescription from the surgery 48hrs later. On request we may also be able to pass it to a local chemist for collection. Please note that his service is not available for all chemists and is not failsafe. If you need your prescription urgently it is always best to collect it in person.

How do I arrange a Home Visit ?

Home visits are for patients, who are too ill to travel to the surgery. Please telephone before 10:30 am, if you need a visit on that day. If you are not sure if a home visit is appropriate contact the surgery and we will advise you.

What are the Out-of-Hours arrangements ?

If you have a problem requiring urgent treatment and the surgery is closed, please ring 0845 0750496. You will then be transferred to the local Primary Care Co-operative, who will assist you. Please remember this is for genuine emergencies only, which can not wait until the surgery opens.

To help more people who need to be seen urgently by a local doctor, same day appointments are available every weekday evening between 6:30pm and 10pm and 8am and 8pm on weekends. You can call the service directly on 020 3770 1888 between 2pm and 9pm on weekdays and between 9am and 6pm at weekends all year round for an appointment. The two GP Hubs where the appointments are available are at North Street Medical Care in Romford and Rosewood Medical Centre in Hornchurch. Appointments must be booked in advance. 

If you require Out-of -Hours advice, you may choose to phone NHS-Direct on 0845 4647

What do I need to do if I require a sick note ?

It is no longer necessary to get a sick note if you are ill for seven days or less. You can self-certify. Self-Certification Forms are available at reception. If you are off work for longer, please make an appointment to see your GP. If your company requires a doctor’s note, we may be able to issue a private sick note, however you will be charged a fee for such a certificate.

Do you offer travel vaccination and Malaria prescriptions ?

Yes. We offer a full range of travel immunisation, except for Yellow Fever Vaccination. However not all travel immunisations are free on the NHS, so you may be expected to pay a fee. Please book an appointment with one of our nurses to discuss your travel issues. Malaria tablets are not available as an NHS prescription. We are however able to provide you with a private prescription at a cost of £10 per prescription.

Which Non-NHS Services do you offer ?

Many examinations for employment or insurance purposes as well as certificates for private referrals and holiday cancellations are not available on the NHS. A fee may be charged for these services.

What do I do if I am not happy with any of your services ?

We try to look after our patients to the best of our abilities, however in the event that you are not happy with any aspects of the services we provide, please contact our Practice Manager, Mrs Shona Henlen. We welcome any suggestions, which may help us improve the care we offer.